Return and refund policy

We are committed to your satisfaction and offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Be in the same condition as when you received it
  • Unworn or unused
  • Include original tags
  • Packaged in its original packaging
  • Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at Info@monacogents.com.

If your return is approved, we will provide:

  • A return shipping label
  • Instructions on how and where to send your package

Please note: Items sent back without prior approval will not be accepted.

You can always reach out to us for return-related questions at Info@monacogents.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at Info@monacogents.com if:

  • Your item is defective
  • Your item is damaged
  • You received the wrong item

We will evaluate the issue promptly to make it right.

Exchanges

The fastest way to ensure you receive your desired item is:

  1. Return the original item.
  2. Place a new order for the desired item after your return is accepted.

European Union 30-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 30 days, for any reason, without justification.

To qualify, your item must meet the following criteria:

  • Be in the same condition as when you received it
  • Unworn or unused
  • Include original tags
  • Packaged in its original packaging
  • Accompanied by a receipt or proof of purchase

Refund Process

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 10 business days.
  • Please note that your bank or credit card provider may take additional time to process and post the refund.

If you have not received your refund after 15 business days from approval, contact us at:

Our Business Information

  • Business Name: Monacogents
  • Business Address: J.J. van Deinselaan 191, Enschede, Overijssel, 7541BH, Netherlands
  • Trade Number: 76174743
  • VAT Number: NL003054594B79

Our customer service is available Monday through Friday, from 9:00 AM to 5:00 PM. We aim to respond to all queries within 24 hours.