Refund policy
Refund policy
This page was last updated on 29/06/2025.
At Monacogents, we strive for your complete satisfaction as a customer. We’ve designed our return policy to ensure that you can shop with confidence, knowing that if for any reason you are not satisfied with your purchase, we are here to help.
1. GENERAL
Our return policy offers a 14-day return window. This means that from the moment you receive your item, you have 14 days to request a return.
To be eligible for a return, the item must be in the same condition in which you received it. It must be unworn or unused, with all original tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To start a return, simply contact us at info@monacogents.com. Reach out to us so we can provide you with the correct return address.
Once your return request has been approved, you are responsible for the cost of returning the item to the address provided. We cannot accept items returned to us without a prior return request.
Feel free to contact us at info@monacogents.com if you have any questions about returns.
2. DAMAGES AND ISSUES
It is important that you inspect your order upon receipt. If an item is defective, damaged, or if you received the wrong item, please contact us immediately. This allows us to evaluate the issue and offer an appropriate solution as quickly as possible.
3. EXCHANGES
If you wish to receive a different item quickly, we recommend returning the item you received as soon as possible. Once your return is accepted, you can place a new order for the desired item. This is the fastest way to ensure you receive what you want.
4. 14-DAY EU RETURN POLICY
Regardless of the above policy, if your goods are being shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing justification. As mentioned before, the item must be in the same condition as received — unworn or unused, with all original tags and in the original packaging. You must also be able to provide proof of purchase.
5. REFUNDS
Once we’ve received and inspected your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method and processed within 10 business days. Please note that it may take some time for your bank or credit card company to fully process and reflect the refund on your account.
6. PERSONALIZED PRODUCTS
Personalized or custom-made products — including those that have been customized with a name or other personal details — are not eligible for returns or refunds unless the product is defective, damaged, or incorrectly delivered. This is because these items are made specifically for you and cannot be resold. We recommend double-checking all personalization details before placing your order.
Business Name: Monacogents
Email: Info@monacogents.com
Phone Number: +31627389599
Business Address: J.J van Deinselaan 191, Enschede, Overijssel, 7541BH, Netherlands
Trade Number: 76174743
VAT Number: NL003054594B79
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM (GMT)